![]() ![]() Sometimes this may be referred to as a call diversion. If we have organized a technician, they may call you to ensure you are home, and that there are no on-site risks.Ĭall Forwarding allows you to divert all incoming calls made to your phone number to another phone number. However, if the issue is complex, we may call you to discuss further. We are able to fix most faults remotely and will keep you updated via SMS. We’ll send you an update via SMS within 24 hours of raising a service fault, where we will either confirm the technician’s appointment, or advise you of the next steps needed to resolve your fault. If required, we will work with any third-party suppliers to determine the best way to resolve the issue. Our faults team will investigate your case and work to resolve your fault as quickly as possible. We may have booked a technician with a tentative date, just in case we need to send someone. We’ll check things on our end, and see if the issue can be fixed remotely, without having to send a technician out. So, you’ve spoken to technical support, and we have raised a service fault. The recommended minimum speed for streaming sites is 3Mbps.įor more details please see the isolation test guide here. There are a number things that can affect your speeds, click here to find out more.Ĭlose all running programs and activitiesĬheck your nbn™ speed at. ![]() Click the here to view our nbn facts sheet. Disconnect all devices except the modem and nbn™ connection box (if you have one) from all phone sockets this includes phones, alarms, fax machines, and other devicesĬheck that your plan speed meets your needs.If it is overdue, your service may be restricted.Ĭheck the Network Status to see if there are any outages or known issues with our network in your area. Power cycleyour hardware, this can fix basic connection issues.Ĭheck your Account Balance. There are a number things that can cause drop-outs, click here to find out more. Once logged in, click the Support Request button found under Quick links. ![]() If you are still experiencing connection issues, you can open a Support Request by logging in to MyDodo here. Keep it at the centre to balance the Wi-Fi signal across your home network Position the modem away from electronic devices. High density living areas like apartments, flats, and units with active Wi-Fi can affect your own connection *Certain items can cause Wi-Fi interference and lessen speed and connectivity:Įlectrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi signals Move all Wi-Fi devices closer to the modem for maximum access*. Turn both devices back on and allow a few minutes for them to reconnect. Reset the connection: Turn your modem and devices off and leave them off for 60 seconds. Make sure your computer / device also has Wi-Fi turned on. Disconnect all devices except the modem and nbn™ connection box (if you have one) from all phone sockets this includes phones, alarms, fax machines, and other devicesįor more details please see the isolation test guide here.Ĭheck your Wi-Fi light: If it’s off, turn your modem’s Wi-Fi button on.
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